Golam T Halim
About Golam T Halim
Golam T Halim is a Loyalty & Retention Specialist at TD Insurance, with a background in customer service and finance. He has over a decade of experience in various roles within the insurance and banking sectors across Canada and Bangladesh.
Work at TD Insurance
Golam T Halim has been employed at TD Insurance since 2016, serving as a Loyalty & Retention Specialist for eight years in the Toronto, Canada Area. In this role, he focuses on enhancing customer loyalty and retention strategies. His responsibilities include calculating applicable discounts and offering special services to eligible customers, leveraging his strong analytical abilities. Prior to this position, he worked as an Analyst at TD Insurance from 2015 to 2016, where he gained valuable experience in customer service and data analysis.
Previous Experience in Customer Service
Before joining TD Insurance, Golam T Halim held various customer service roles. He worked at Rogers Communications as a Customer Service Specialist from 2013 to 2015 in the Toronto, Canada Area. His experience also includes a three-year tenure at MetLife Alico as a Senior Officer in Dhaka, Bangladesh, from 2010 to 2013. Additionally, he served as an Officer at Alico AIG Life for five years from 2004 to 2009, also in Dhaka. His diverse background in customer service has equipped him with strong problem-solving skills and the ability to manage high volumes of customer interactions.
Education and Expertise
Golam T Halim holds a Master's Degree in Finance from National University, which he completed from 2000 to 2001. He also earned a Bachelor of Commerce degree from the same institution between 1997 and 2000. To further enhance his expertise in the insurance and financial sectors, he completed the RIBO and Canadian Securities Course. His educational background, combined with his professional experience, supports his analytical skills and knowledge in customer service.
Language Proficiency
Golam T Halim is fluent in Bengali, Hindi, and Urdu. This language proficiency allows him to effectively communicate with a diverse customer base, enhancing customer interactions and service delivery. His ability to converse in multiple languages contributes to his success in roles that require strong customer engagement and relationship management.
Background in Banking
Before his career in customer service and insurance, Golam T Halim worked in the banking sector. He served as an Account Manager at NCC Bank Ltd. from 2003 to 2004 in Dhaka, Bangladesh. This experience provided him with foundational skills in financial management and customer relations, which he has applied throughout his subsequent roles in customer service and retention.