Heimdall Sham
About Heimdall Sham
Heimdall Sham is an Insurance Analyst at TD Insurance in Markham, with a background in Political Science and Sociology from the University of Toronto. He has experience in sales, digital content creation, and employee satisfaction initiatives, and has maintained a 100% client satisfaction rate in his current role.
Current Role at TD Insurance
Heimdall Sham has been employed at TD Insurance as an Insurance Analyst since 2018. In this role, he works in Markham and has contributed significantly to the company's operations. His responsibilities include analyzing insurance data, providing expert advice, and ensuring client satisfaction. Over his tenure, he has maintained a 100% client satisfaction rate during his first year, demonstrating his commitment to high-quality service.
Education and Expertise
Heimdall Sham has a diverse educational background. He earned a Bachelor’s Degree in Political Science and Sociology from the University of Toronto, studying from 2010 to 2015. He further enhanced his skills by studying Marketing/Marketing Management at Seneca College, achieving a GPA of 3.6 from 2016 to 2017. Additionally, he completed a Computer Programming program at BrainStation in 2021, which lasted 11 months. This combination of education equips him with a broad understanding of both analytical and marketing principles.
Previous Work Experience
Before joining TD Insurance, Heimdall Sham held various positions that contributed to his professional development. He worked as a Sales Associate at Sweet Note Bakery from 2014 to 2015, followed by a role as an Assistant Manager at Virgin Mobile Canada from 2015 to 2017. He also served as a Digital Content Creator at WebSan Solutions Inc. for four months in 2017. These experiences provided him with valuable skills in customer service, management, and content creation.
Employee Engagement Initiatives
As a member of the TD Pulse Committee, Heimdall Sham conducted an internal employee survey aimed at identifying opportunities for improving employee satisfaction. In 2019, he developed and executed a new action plan focused on increasing employee satisfaction within the organization. His involvement in these initiatives highlights his commitment to fostering a positive work environment.