Irfana Jalal
About Irfana Jalal
Irfana Jalal is an Assistant Operation Manager at TD Insurance, where she has worked since 2016. She has over 20 years of experience in the insurance industry, including roles as Team Manager and Insurance Advisor at TD Insurance.
Current Role as Assistant Operation Manager
Irfana Jalal serves as the Assistant Operation Manager at TD Insurance, a position she has held since 2016. In this role, she oversees the Operations Advisor Visit program, ensuring effective management and execution of operational strategies. Her responsibilities include actively managing the Manager's Handbook and conducting Self-Assessment Reviews to maintain the health of the Client Service Center. This position allows her to leverage her extensive experience in the insurance sector to enhance operational efficiency.
Experience at TD Insurance
Irfana Jalal has a significant tenure at TD Insurance, spanning over 16 years. She began her career at the company as an Insurance Advisor from 2000 to 2011, where she gained foundational knowledge in the insurance industry. Following this role, she served as Team Manager from 2011 to 2015, overseeing team operations in North York. After a brief stint as a Product Analyst in 2015, she transitioned to her current role as Assistant Operation Manager, where she has continued to contribute to the organization.
Education and Professional Development
Irfana Jalal studied at the Insurance Institute of Canada, where she focused on Insurance studies and achieved the Chartered Insurance Professional (CIP) designation from 2001 to 2004. This educational background has equipped her with the necessary skills and knowledge to excel in various roles within the insurance industry, particularly at TD Insurance.
Leadership and Management Skills
Throughout her career at TD Insurance, Irfana Jalal has demonstrated strong leadership and management skills. As a Team Manager, she was responsible for guiding teams and enhancing performance. In her current role as Assistant Operation Manager, she continues to apply these skills by managing critical operational programs and ensuring compliance with established guidelines. Her experience in managing teams and operations contributes to her effectiveness in her current position.