Ishrat Mawreen, MBA
About Ishrat Mawreen, MBA
Ishrat Mawreen is a Policy Analyst in the Customer Service Team at TD Insurance, with over three years of experience in customer service, banking, and human resource management. She holds an MBA and a BBA from BGC Trust University in Bangladesh and has a strong ability to learn quickly and solve problems effectively.
Work at TD Insurance
Ishrat Mawreen has been employed at TD Insurance as a Policy Analyst within the Customer Service Team since 2019. In this role, she utilizes her extensive experience in customer service and problem-solving to assist clients effectively. Her responsibilities include analyzing policy-related inquiries and providing solutions to enhance customer satisfaction. Ishrat's tenure at TD Insurance has allowed her to develop a deep understanding of the insurance industry and customer needs.
Previous Experience in Customer Service
Prior to her current role, Ishrat Mawreen worked as a Call Center Associate at NTT DATA Services for three months in 2019. This position was based in Halifax, Nova Scotia, Canada, where she honed her customer service skills. Additionally, she interned at the Export Import Bank of Bangladesh Limited in 2015, focusing on Human Resource Management and Consumer Banking for two months in Chittagong, Bangladesh. These experiences contributed to her over three years of expertise in customer services and banking.
Education and Expertise
Ishrat Mawreen holds a Bachelor of Business Administration (BBA) degree in Human Resources Management and Services from BGC Trust University, Bangladesh, which she completed from 2011 to 2015. She furthered her education by obtaining a Master of Business Administration (MBA) in Human Resources Management/Personnel Administration from the same institution between 2016 and 2017. Her academic background supports her professional skills in marketing, communication, and decision-making.
Skills and Professional Attributes
Ishrat Mawreen possesses strong skills in marketing, communication, sales, and decision-making. She is known for her ability to quickly learn and solve problems effectively. Her organizational skills enable her to multitask efficiently in a fast-paced environment. Additionally, she is recognized as a proactive team player with a performance-driven approach, demonstrating a self-directed and time-oriented work ethic.