Jaina Tharakan
About Jaina Tharakan
Jaina Tharakan is a Manager of Customer Resolution at TD Insurance, where she has worked since 2019. She has a background in insurance and communication, and is also a musician with the band Madame Psychosis.
Current Role at TD Insurance
Jaina Tharakan serves as the Manager of Customer Resolution at TD Insurance. In this role, she oversees customer service operations, ensuring effective resolution of client inquiries and issues. She has held this position since 2019, contributing to the enhancement of customer satisfaction and operational efficiency.
Previous Experience at TD Insurance
Before her current role, Jaina Tharakan worked in various positions at TD Insurance. She served as an Insurance Advisor from 2013 to 2018, where she provided clients with guidance on insurance products. Following this, she held the position of Loyalty Advisor for one year in 2018, focusing on customer retention strategies. Her experience at TD Insurance spans a total of five years as an Insurance Advisor and one year as a Loyalty Advisor.
Education and Expertise
Jaina Tharakan studied at Sheridan College, where she achieved a degree in Digital Communication and Media/Multimedia. She also attended the University of Toronto, earning a Bachelor of Arts in Communication and Media Studies. Her educational background supports her extensive knowledge of automobile and residential insurance products, and she is currently pursuing the Chartered Insurance Professional certification.
Background in Music
In addition to her professional career, Jaina Tharakan is involved in music. She plays drums and provides background vocals for the band Madame Psychosis. Furthermore, she manages the band's social media presence, contributing to their online engagement and promotion.
Work as Executive Assistant at TD
Jaina Tharakan began her career at TD as an Executive Assistant from 2010 to 2013. In this role, she supported senior management and facilitated various administrative tasks, gaining valuable experience in organizational operations and client interactions.