Jan Hapanowicz
About Jan Hapanowicz
Jan Hapanowicz is the Group Manager of Residential Claims at TD Insurance in Montreal, Canada, where he has worked since 2019. He has extensive experience in claims management and leadership, having held various managerial roles at RBC Insurance and Aviva Canada over a career spanning more than two decades.
Work at TD Insurance
Jan Hapanowicz has served as the Group Manager for Residential Claims at TD Insurance since 2019. In this role, he oversees the management of residential claims, ensuring effective claims processing and customer satisfaction. His tenure at TD Insurance has been marked by a commitment to balancing client needs with sound claims management practices.
Previous Experience at RBC Insurance
Prior to his current position, Jan Hapanowicz held multiple roles at RBC Insurance from 1997 to 2016. His positions included Manager of Claims, Manager of Quality Monitoring & Recording, and Manager of Sales & Service Effectiveness. He also worked as an Assistance Coordinator for Travel Insurance Claims. His extensive experience at RBC Insurance contributed to his development in leadership and coaching skills.
Experience at Aviva Canada
Jan Hapanowicz worked at Aviva Canada as the Manager of Automobile Claims from 2016 to 2019. In this capacity, he managed automobile claims, focusing on improving claims processes and enhancing client experiences. His role at Aviva Canada further solidified his expertise in claims management.
Coaching and Leadership Skills
Jan Hapanowicz has developed extensive coaching and leadership skills throughout his career. His experience working with talented employees across various client touch points has equipped him with the ability to lead teams effectively. He emphasizes the importance of superior client experience and claims management in his leadership approach.
Background in Claims Management
Jan Hapanowicz has a strong background in claims management, with experience in analyzing reports and identifying opportunities for improvement. He has led several projects focused on process changes and the introduction of new business products. His analytical skills contribute to achieving goals in contact center operations.