Janet Bosco Cip, MBA
About Janet Bosco Cip, MBA
Janet Bosco Cip, MBA, serves as a Senior Business Management Analyst in Customer Solutions Delivery at TD Insurance, where she has worked since 2021. With extensive experience in various roles at TD Insurance, she has contributed to process improvements and team leadership throughout her career.
Work at TD Insurance
Janet Bosco Cip has held multiple roles at TD Insurance since 2006. Currently, she serves as a Senior Business Management Analyst in Customer Solutions Delivery, a position she has held since 2021. Prior to this role, she worked as a Senior Business Management Analyst from 2019 to 2021 and as a Business Consultant from 2018 to 2021. Her earlier positions include Client Service Analyst from 2006 to 2008 and Transitional Team Manager from 2014 to 2015. Additionally, she worked as a Team Manager from 2012 to 2016 and as a Senior Advisor from 2016 to 2018. Throughout her tenure, she has contributed to various initiatives aimed at enhancing customer service and operational efficiency.
Education and Expertise
Janet Bosco Cip earned her MBA from Madurai Kamaraj University, where she studied from 1997 to 1999. She is also certified in the Chartered Insurance Professional (CIP) designation. Her educational background supports her expertise in business management and customer solutions. Additionally, she holds a Yellow Belt certification, which indicates her proficiency in process improvement methodologies.
Background
Janet Bosco Cip has extensive experience in the insurance industry, particularly with TD Insurance and TD Meloche Monnex. She began her career at TD Insurance in 2006 and has since progressed through various roles, demonstrating her capability in business management and customer service. Her experience also includes working as a Concern Resolution Specialist at TD Meloche Monnex from 2008 to 2012, where she focused on resolving customer issues and improving service delivery.
Achievements
In her role as a Product Owner, Janet Bosco Cip focused on enhancing digital fluency for National Auto PD Claims. She developed a comprehensive learning and onboarding curriculum that successfully facilitated the integration of 250 new hires into the organization. Additionally, she led a team of 18 advisors, emphasizing a collaborative leadership approach. Janet has initiated several process changes aimed at improving both customer and employee experiences, particularly in handling escalated cases.