Janice Sabourin
About Janice Sabourin
Janice Sabourin serves as the Senior Manager of Business Transformation at TD Insurance in Edmonton, Alberta, where she has worked since 2020. With over 20 years of experience in the insurance sector, she also chairs the General Insurance Council at the Alberta Insurance Council and has a strong background in enhancing employee and customer experiences.
Work at TD Insurance
Janice Sabourin has held multiple roles at TD Insurance since joining the organization in 1992. She currently serves as the Senior Manager of Business Transformation, a position she has held since 2020 in Edmonton, Alberta. Prior to this role, she was the Senior Manager of Strategic Initiatives from 2016 to 2019 and the Senior Manager of Client Services from 2008 to 2016. Her career at TD Insurance also includes positions as Manager of Client Services and Team Leader in the Client Services department. Throughout her tenure, she has focused on enhancing operational efficiency and customer service within the personal lines insurance sector.
Education and Expertise
Janice Sabourin has a strong educational background in insurance and management. She studied Insurance Administration at MacEwan University from 1990 to 1992. She furthered her education at the Insurance Institute of Canada, where she achieved the Fellow Chartered Insurance Professional (FCIP) designation from 1992 to 1995. Additionally, she studied Management at the University of Alberta and completed the Canadian Risk Management program at the Global Risk Management Institute. Her educational qualifications support her extensive experience in the insurance industry.
Background
Janice Sabourin has over 20 years of experience in the insurance industry, specifically in personal lines insurance. She began her career as an Insurance Agent at the Alberta Motor Association from 1991 to 1992. Following this, she joined TD Insurance, where she progressed through various roles, gaining expertise in client services and operational management. In addition to her work at TD Insurance, she has served as the Chair of the General Insurance Council at the Alberta Insurance Council since 2018, further contributing to the insurance sector in Canada.
Achievements
Throughout her career, Janice Sabourin has demonstrated a commitment to enhancing employee and customer experiences in the insurance industry. Her leadership roles at TD Insurance have involved significant operational changes, leveraging her deep knowledge of contact centers and insurance practices. Her long-standing involvement with the Alberta Insurance Council as Chair of the General Insurance Council highlights her influence and dedication to the industry. Janice's extensive experience positions her as a knowledgeable leader in business transformation within the insurance sector.