John Morton, Cip
About John Morton, Cip
John Morton is the Onboarding Support Team Manager at TD Insurance in Saint John, New Brunswick, where he has worked since 2005. He previously served as a Customer Service Specialist at Liberty Mutual Insurance and holds diplomas in Contact Centre Business and Computerized Accounting.
Work at TD Insurance
John Morton has been employed at TD Insurance since 2005, serving as the Onboarding Support, Team Manager. His role involves overseeing the onboarding process for new team members, ensuring a smooth transition into the company. With 19 years of experience in this position, he has developed a comprehensive understanding of the insurance industry and the specific needs of new employees in the onboarding phase. His tenure at TD Insurance is marked by a commitment to enhancing the onboarding experience and supporting team integration.
Previous Experience at Liberty Mutual Insurance
Before joining TD Insurance, John Morton worked at Liberty Mutual Insurance from 1999 to 2005 as a Customer Service Specialist. During his six years in this role, he gained valuable experience in customer service within the insurance sector. His responsibilities included assisting clients with inquiries and providing support to ensure customer satisfaction. This experience laid the foundation for his subsequent role in onboarding at TD Insurance.
Education and Expertise
John Morton studied at New Brunswick Community College (NBCC), where he earned a Contact Centre Business Diploma from 1998 to 1999. This program equipped him with essential skills for managing customer interactions and understanding contact center operations. Additionally, he attended Compucollege School of Business, achieving an Honours in Computerized Accounting from 1994 to 1995. His educational background supports his expertise in both customer service and accounting, contributing to his effectiveness in his current role.
Background
John Morton is based in Saint John, New Brunswick, Canada. His career in the insurance industry began in 1999, and he has since accumulated significant experience in customer service and onboarding processes. His professional journey reflects a commitment to the insurance sector and a focus on enhancing team dynamics through effective onboarding strategies.