Joshua S.
About Joshua S.
Joshua S. is an Area Manager and Mortgage Protection Specialist at TD Insurance, focusing on delivering exceptional experiences for customers and employees. He previously served as a Branch Manager at TD for seven years in Chilliwack, BC, and has been in his current role since 2021, overseeing a wide geographical area across Canada.
Work at TD Insurance
Joshua S. has been serving as the Area Manager and Mortgage Protection Specialist at TD Insurance since 2021. In this role, he focuses on enhancing customer and employee experiences. He oversees operations across a wide geographical area, which includes the Pacific, Prairies, Ontario, Quebec, and Atlantic regions. His responsibilities involve ensuring that the services provided meet the needs of clients while fostering a positive environment for both customers and team members.
Previous Experience at TD
Prior to his current position, Joshua S. worked at TD from 2007 to 2014 as a Branch Manager in Chilliwack, BC. During his seven years in this role, he developed skills in branch operations and customer service management. His experience at TD laid the foundation for his later work in insurance, emphasizing the importance of customer satisfaction and team dynamics.
Customer and Employee Experience Focus
In his professional roles, Joshua S. emphasizes the importance of delivering a legendary customer and employee experience. He believes that achieving superior business results is possible while maintaining a fun and engaging environment for both team members and customers. This approach aims to create a positive atmosphere that enhances overall satisfaction and productivity.
Geographical Coverage and Responsibilities
As an Area Manager at TD Insurance, Joshua S. supports a broad geographical area that spans multiple regions, including the Pacific, Prairies, Ontario, Quebec, and Atlantic regions. His responsibilities include overseeing the mortgage protection services offered in these areas, ensuring that the needs of diverse clients are met effectively.