Kathleen (Katie) Ferreira
About Kathleen (Katie) Ferreira
Kathleen (Katie) Ferreira is a Bilingual Team Manager at TD Insurance in Halifax, Nova Scotia, with a diverse academic background in history and marine biology. She has experience in customer service and team management, complemented by her skills in public speaking and recruiting.
Work at TD Insurance
Kathleen Ferreira has been employed at TD Insurance since 2021, serving as a Bilingual Team Manager in Halifax, Nova Scotia. In this role, she oversees team operations and ensures effective communication within a bilingual environment. Prior to her current position, she worked as an Insurance Advisor at TD Insurance starting in 2020. Her experience in both roles has contributed to her understanding of the insurance industry and her ability to manage customer interactions effectively.
Education and Expertise
Kathleen Ferreira holds a Bachelor’s Degree in History with Honours and a Minor in Psychology from Bishop's University, where she studied from 2011 to 2014. She furthered her education at Dalhousie University, earning a Bachelor of Science in Marine Biology from 2015 to 2018. This dual academic background in both arts and science equips her with a diverse skill set, enhancing her capabilities in team management and customer service.
Background
Kathleen Ferreira has a solid foundation in customer service, having worked in various roles that emphasize interaction and support. She previously worked at Lush Fresh Handmade Cosmetics North America, where she served as a Floor Lead and later as a Talent Specialist from 2016 to 2019. These experiences have contributed to her skills in team management and recruitment, allowing her to build effective teams in her current role.
Achievements
Kathleen Ferreira possesses strong public speaking skills, which enhance her effectiveness in team management and customer interactions. Her experience in recruiting at Lush Fresh Handmade Cosmetics has also contributed to her ability to assemble and lead successful teams. These competencies are integral to her current responsibilities at TD Insurance, where effective communication and team dynamics are essential.