Kathleen Mac Kenzie
About Kathleen Mac Kenzie
Kathleen Mac Kenzie serves as the Sr. Manager of Customer and Colleague Experience at TD Insurance, a position she has held since 2021. With extensive experience in various roles at TD Insurance, she is recognized for her leadership in team development and performance enhancement.
Work at TD Insurance
Kathleen Mac Kenzie has been with TD Insurance since 2004, holding various positions over the years. Currently, she serves as the Sr. Manager, Customer and Colleague Experience, a role she has occupied since 2021. Prior to this, she worked as a Manager in Specialized Segments from 2018 to 2021. Her experience includes roles such as National Auto Subrogation Team Manager and Team Manager for Residential Claims, demonstrating her extensive background in claims management and customer service.
Education and Expertise
Kathleen Mac Kenzie holds a Bachelor of Arts (BA) in Psychology from York University. Additionally, she has a Certificate in Rehabilitation from Seneca College of Applied Arts and Technology. Her educational background supports her expertise in fostering personal and professional development within her teams, as well as her ability to build highly engaged teams.
Background
Kathleen Mac Kenzie has a long-standing career at TD Insurance, beginning in 2004. Over the years, she has taken on various leadership roles, including Team Leader positions in Accident Benefits and Alberta Property Damage. Her career progression reflects her commitment to the insurance industry and her ability to adapt to different challenges within the organization.
Achievements
Throughout her career at TD Insurance, Kathleen Mac Kenzie has been recognized for her ability to build engaged teams that exceed performance metrics. She has a proven track record in leadership, demonstrating a strong ability to foster development and build for the future in her roles. Her contributions have positively impacted team dynamics and overall performance within the organization.