Kevin De Luca
About Kevin De Luca
Kevin De Luca is a Contact Centre Representative IV at TD Insurance in Moncton, New Brunswick, with a diverse background in customer service and management. He has passed the CIP exam for commercial insurance and holds a diploma in Business Administration and Management from Niagara College.
Current Role at TD Insurance
Kevin De Luca currently serves as a Contact Centre Representative IV at TD Insurance. He has held this position since 2020, contributing to customer service operations in Moncton, New Brunswick. In this role, he utilizes his extensive experience in customer service to assist clients with their insurance needs.
Previous Experience at TD
Prior to his current role, Kevin worked at TD as a Customer Service Representative for five months in 2018 in London, Ontario. This position allowed him to develop foundational skills in customer service within the banking and insurance sectors.
Career Background in Management and Operations
Kevin has a diverse work history that includes a managerial role at Supplement King Ontario, where he served as Manager from 2016 to 2017 in London, Ontario. Additionally, he worked as a Machine Operator at Parmalat Canada for seven years, from 1994 to 2001, in Niagara On The Lake, Ontario. He also gained experience as a Flooring Specialist at Ritchie's Flooring Warehouse from 2019 to 2021 in Moncton, New Brunswick.
Education and Professional Development
Kevin studied Business Administration and Management, Marketing at Niagara College from 1990 to 1993. He has further enhanced his expertise in the insurance field by passing the CIP exam for C70 - Gateway to Commercial Insurance. This certification supports his knowledge and skills in commercial insurance.
Licenses and Skills
Kevin is licensed to conduct phone sales across multiple Canadian provinces, including Quebec, New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland. He possesses strong interpersonal skills, which facilitate effective customer interactions in the insurance sector.