Lan An
About Lan An
Lan An serves as the Senior Manager of Customer Experience at TD Insurance, a position held since 2019. With a background in marketing and analytics, An specializes in team alignment and process improvement.
Work at TD Insurance
Lan An has been serving as the Senior Manager of Customer Experience at TD Insurance since 2019. In this role, he focuses on enhancing customer interactions and aligning teams to achieve common objectives. Prior to this position, he worked as a Marketing Manager at TD from 2015 to 2018, where he contributed to marketing strategies and initiatives. Additionally, he held the position of Senior Manager in Marketing Analytics & Insights for a year from 2018 to 2019, where he leveraged data to inform marketing decisions.
Education and Expertise
Lan An studied at The University of Western Ontario, specifically at the Richard Ivey School of Business, where he earned his HBA in Business Administration and Management. His educational background provides a solid foundation for his professional roles. He possesses expertise in workshop facilitation, relationship management, and has a deep understanding of primary research methodology and process improvement.
Background
Before joining TD Insurance, Lan An worked in various roles that contributed to his professional development. He served as a Commercial Analyst at the U.S. Department of Commerce for three months in 2008. He also worked at LEVEL5 Strategy Group, first as an Analyst from 2011 to 2012 and later as a Consultant from 2012 to 2014. Additionally, he spent a year at Ivey Business School as an MBA from 2014 to 2015, further enhancing his business acumen.
Achievements
Lan An has demonstrated success in aligning teams around common goals and driving action within organizations. He has a proven track record of bringing clarity and focus to ambiguous problems, showcasing his ability to navigate complex challenges effectively. His experience in marketing analytics and insights has also contributed to informed decision-making in his roles.