Lori Scott
About Lori Scott
Lori Scott is a Manager of Coaching Effectiveness at TD Insurance, where she has worked since 2016. With extensive experience in training and coaching across various companies, including Rogers Communications and Capital One, she focuses on enhancing coaching practices and employee engagement in call center environments.
Work at TD Insurance
Lori Scott has been serving as the Manager of Coaching Effectiveness at TD Insurance since 2016. In this role, she leads key projects that influence coaching behaviors among team managers and general managers. She ensures effective execution and communication when new coaching practices are launched. Lori actively participates as a member of the Senior Leadership Team, collaborating with general managers to enhance the employee experience. She also develops action plans to improve coaching capabilities, providing support for team managers through various coaching and training initiatives.
Previous Experience at Rogers Communications
Lori Scott has extensive experience at Rogers Communications, where she held multiple roles over several years. She worked as a Regional Training Manager for the RCI National Sales & Service from 2005 to 2010, and as a Senior Customer Care Training Instructor from 1999 to 2002. Additionally, she served as a Regional Training and Account Manager in the Retail Channel for a year in 2010. Her experience at Rogers contributed to her expertise in training and coaching within call center environments.
Experience at Victoria's Secret
Lori Scott worked at Victoria's Secret as a Category Manager from 2014 to 2015. In this role, she was responsible for managing product categories, which involved strategic planning and execution to enhance sales performance. This experience added to her retail management skills and understanding of customer engagement.
Education and Expertise
Lori Scott has a strong educational background, having studied at OCAD University where she achieved a degree in Communication and Design. She also attended Seneca College of Applied Arts and Technology, earning a qualification in Adult Education and Continuous Learning. Additionally, she studied at York University, where she completed a program in General Arts. This diverse educational foundation supports her expertise in coaching and training within corporate environments.
Coaching and Employee Engagement Initiatives
In her current role, Lori Scott leads site Employee Engagement activities for over 500 employees, organizing monthly events focused on team building and fun. She supports lower performing teams by implementing strategic coaching initiatives that lead to measurable improvements in results. Lori collaborates with other Coaching Effectiveness Managers to establish consistent coaching practices across various centers, ensuring a unified approach to employee development.