Lynne Robb
About Lynne Robb
Lynne Robb is a Relationship Manager at TD Bank Group, where she has worked since 2010. With a background in sales and customer service at Wells Fargo Financial, she focuses on implementing positive change and enhancing customer experiences.
Work at TD Bank Group
Lynne Robb has been employed at TD Bank Group since 2010, serving as a Group Manager for 14 years. In her role, she focuses on enhancing customer relationships and driving strategic initiatives. She is part of the Comfort, Convenience & Care team within TD Insurance Customer Strategy. Lynne acts as a key point of contact for navigating customer pain points and innovation, ensuring that customer feedback is integrated into projects and initiatives.
Experience at Wells Fargo Financial
Before joining TD Bank Group, Lynne Robb worked at Wells Fargo Financial in various managerial roles. From 2004 to 2006, she served as a Credit Manager, followed by a position as Manager of Merchant Admin in Consumer Dealer Services from 2006 to 2007. She then transitioned to a Call Center Sales Manager role from 2008 to 2010, and also held the position of Sales Manager from 2007 to 2009. Her diverse experience at Wells Fargo Financial contributed to her expertise in customer service and relationship management.
Education and Expertise
Lynne Robb studied at the Northern Alberta Institute of Technology, where she focused on Business Communications. She achieved her O.S.S.D from Lester B. This educational background has equipped her with the skills necessary to effectively communicate and manage relationships in her professional roles.
Customer Feedback and Strategic Initiatives
In her current role at TD Insurance, Lynne Robb builds insights directly from customer feedback, which she incorporates into various projects and initiatives. She focuses on implementing positive change and providing constructive feedback to stakeholders, ensuring that customer needs are prioritized in the decision-making process.
Role in Customer Strategy
Lynne Robb plays a significant role as a strategic partner for General Insurance Contact Centers and Digital lines of business. Her contributions help align customer service strategies with business objectives, enhancing the overall customer experience within TD Insurance.