Marva Williams
About Marva Williams
Marva Williams is a Customer Support Analyst at TD Insurance in Halifax, Canada, where she has worked since 2018. She has extensive experience in customer service roles across various hospitality settings and holds multiple certifications in hospitality and business administration.
Work at TD Insurance
Marva Williams has been employed at TD Insurance as a Customer Support Analyst since 2018. In this role, she has accumulated six years of experience in the Halifax, Canada Area. Her responsibilities likely include assisting customers with inquiries, resolving issues, and providing support related to insurance products and services.
Previous Experience in Customer Service
Prior to her current position, Marva Williams worked as a Guest Service Agent at Hampton Inn and Suites from 2017 to 2018 in Fredericton, New Brunswick, Canada. She also held a similar role at Best Western® Hotels & Resorts from 2016 to 2017 in Woodstock, New Brunswick. Additionally, she worked as a Concierge & Reservations Agent at Beaches Resorts from 2013 to 2016 in Providenciales, Turk and Caicos Islands, and as a Concierge & Butler Administrator at Sandals Resorts from 2006 to 2013 in Ocho Rios, Jamaica.
Education and Expertise
Marva Williams has a diverse educational background in hospitality and business administration. She studied at the America Hospitality & Lodging Institute, where she achieved a Certificate in Guest Service Professional in 2013. She also obtained a Certificate in Hospitality Department Trainer from the same institution in 2015. Furthermore, she completed a two-year program in Business Administration Marketing at New Brunswick Community College from 2016 to 2018.
Professional Development
In addition to her formal education, Marva Williams studied Professional Sales at Sandals Corporate University, earning a Certificate in 2013. This training complements her extensive experience in customer service roles within the hospitality industry, enhancing her skills in guest relations and service delivery.