Melissa Gravelle
About Melissa Gravelle
Melissa Gravelle is a Senior Contact Centre Manager at TD Insurance in Dieppe, New Brunswick, with extensive experience in operations and management across various companies in the customer service sector. She has a strong background in coaching, training, and profit maximization, and holds a certification in COPC.
Current Role at TD Insurance
Melissa Gravelle has been serving as the Senior Contact Centre Manager at TD Insurance since 2020. In this role, she oversees operations in Dieppe, New Brunswick, Canada. Her responsibilities include managing customer service teams and ensuring high-quality service delivery. Melissa's leadership is focused on enhancing team performance and customer satisfaction.
Previous Experience at Conduent
Before joining TD Insurance, Melissa worked at Conduent as the AVP Operations Work at Home from 2017 to 2018. During her one-year tenure, she managed remote operations, contributing to the efficiency and effectiveness of the company's service delivery model.
Career at Sitel
Melissa Gravelle has extensive experience at Sitel, where she held multiple roles over several years. She served as Site Director from 2013 to 2017, overseeing operations in Sitel Work @ Home Solutions. Prior to that, she worked as Operations Manager from 2005 to 2009 and again from 2011 to 2013 in Moncton. Her roles involved managing teams and improving operational performance.
Educational Background
Melissa studied at the Institute for Early Childhood and Developmental Services, focusing on early childhood education. She completed her studies in 1999. This educational background has contributed to her skills in coaching and training, particularly in developing team capabilities.
Certifications and Skills
Melissa Gravelle is certified in COPC, a recognized standard for customer service operations. She possesses skills in profit maximization, indicating her ability to enhance financial performance within her roles. Her diverse experience in the information technology and services industry further supports her expertise in operational management.