Neeka Monsef
About Neeka Monsef
Neeka Monsef is a Credit Protection Specialist currently working at TD Insurance in Toronto, Ontario. She has a background in financial services, having held various roles at TD and previously at Club Auto Roadside Services Ltd., and holds a Bachelor of Science in Neuroscience from the University of Guelph.
Current Role at TD Insurance
Neeka Monsef serves as a Credit Protection Specialist at TD Insurance. She has held this position since 2020, contributing to the company's efforts in providing financial security solutions to clients. Her role involves assisting customers with credit protection products and ensuring they understand their options for safeguarding their financial interests.
Previous Experience at TD
Neeka Monsef has extensive experience at TD, where she worked in various roles. She began as a Customer Service Representative from 2016 to 2017, followed by a position as a Financial Services Representative from 2017 to 2018. She later advanced to the role of Manager of Customer Experience, serving from 2018 to 2020. This progression highlights her growth and adaptability within the organization.
Background in Customer Service
Before her tenure at TD, Neeka Monsef worked at Club Auto Roadside Services Ltd. as a Bilingual Contact Service Representative from 2013 to 2014. This role involved providing customer support in both English and another language, enhancing her communication skills and understanding of customer needs in a service-oriented environment.
Education and Expertise
Neeka Monsef earned a Bachelor of Science (B.Sc.) degree in Neuroscience from the University of Guelph, where she studied from 2011 to 2015. She also minored in Business Administration, which provided her with a solid foundation in both scientific and business principles. This educational background supports her expertise in the financial services industry.
Career Development in Financial Services
Neeka Monsef began her career in the financial services industry in 2016. Since then, she has built a career focused on customer service and financial protection, primarily in the Greater Toronto Area. Her diverse roles have equipped her with a comprehensive understanding of customer experience and financial products.