Olivia Dunphy
About Olivia Dunphy
Olivia Dunphy is a Team Manager at TD Insurance, where she focuses on community outreach and customer service protocols. She has a background in business administration and extensive experience in customer relations and team leadership.
Work at TD Insurance
Olivia Dunphy currently holds the position of Team Manager at TD Insurance, a role she has occupied since 2020. In this capacity, she manages a team with a focus on enhancing customer service and operational efficiency. Prior to her current role, she worked as an Insurance Advisor at TD Insurance from 2018 to 2020. During her tenure, she contributed to the development of new customer service protocols and participated in leadership training programs to improve her team management skills. Additionally, she has engaged in community outreach programs aimed at promoting financial literacy.
Education and Expertise
Olivia Dunphy earned her Bachelor’s Degree in Business Administration and Management from Memorial University of Newfoundland, completing her studies from 2013 to 2016. Her educational background provides a solid foundation for her career in customer relations and team leadership. Olivia has developed expertise in these areas through various roles in the insurance and retail sectors, which has equipped her with the skills necessary for effective team management and customer service.
Background
Before joining TD Insurance, Olivia Dunphy worked at lululemon athletica as an Educator from 2016 to 2020 in St. John's, Newfoundland. Her role in retail allowed her to hone her customer relations skills over four years. Additionally, she worked as the Head Sailing Instructor at Armdale Yacht Club for four months in 2014 in Halifax, Nova Scotia. These experiences contributed to her strong background in leadership and customer engagement.
Achievements
Throughout her career, Olivia Dunphy has achieved significant milestones in team management and customer service. At TD Insurance, she has been instrumental in managing a team focused on enhancing customer service and operational efficiency. Her contributions to the development of customer service protocols and participation in leadership training programs reflect her commitment to professional growth and effective team leadership.