Osentha Chandrakumaran
About Osentha Chandrakumaran
Osentha Chandrakumaran serves as Team Manager II at TD Insurance, where she has worked since 2021. With a background in training and customer relationship management, she has held various roles within the company and previously worked as an Administrator at HomeLife/Future Realty Inc.
Work at TD Insurance
Osentha Chandrakumaran has been serving as Team Manager II at TD Insurance since 2021. In this role, she is responsible for overseeing team performance and ensuring that new hires receive comprehensive training on systems and procedures. Prior to her current position, she worked as a Peer Coach at TD Insurance from 2020 to 2021, where she supported the onboarding process for new employees. Additionally, she worked as an Insurance Advisor from 2018 to 2021, focusing on customer service and policy management.
Previous Experience in Real Estate
Before her tenure at TD Insurance, Osentha Chandrakumaran worked as an Administrator at HomeLife/Future Realty Inc. Brokerage from 2014 to 2018 in the Toronto, Canada area. In this position, she managed various administrative tasks that supported the brokerage's operations. Her experience in the real estate sector contributed to her skill set in customer service and operational efficiency.
Education and Expertise
Osentha Chandrakumaran studied at Seneca College, where she earned a degree in Business/Commerce, General from 2016 to 2018. This educational background provided her with foundational knowledge in business principles, which she applies in her current role at TD Insurance. Her expertise includes training, customer relationship management, and performance development.
Training and Development Initiatives
In her current role, Osentha Chandrakumaran actively engages in training new hires to ensure they understand the systems and procedures necessary for delivering a high-quality customer experience. She collaborates regularly with other team managers to provide updates on new hires' performance and to identify opportunities for their development. This focus on training is central to her responsibilities and contributes to the overall effectiveness of her team.
Contributions to Customer Relationship Management
Osentha Chandrakumaran has played a significant role in enhancing customer relationship management at TD Insurance. She has implemented cross-selling and up-selling strategies that aim to improve customer engagement and satisfaction. Additionally, she has contributed to the development of efficiency and retention metrics through report generation, which aids in assessing team performance and customer retention efforts.