Paryse Richard
About Paryse Richard
Paryse Richard is a Team Manager at TD Insurance, with a strong background in customer service and operations management. He has over 17 years of experience in various roles, including positions at Concentrix, Minacs Marketing Solutions, and the Canadian Forces Cadet Instructors Cadre.
Work at TD Insurance
Paryse Richard has been employed at TD Insurance as a Team Manager since 2020. In this role, she oversees team operations and ensures the delivery of high-quality customer service. Her responsibilities include managing team performance, coaching staff, and enhancing operational efficiency. Paryse's experience in the call center industry contributes to her effectiveness in this position.
Previous Experience in Operations Management
Prior to her current role, Paryse Richard worked at Concentrix as an Operations Manager from 2017 to 2020. During her three years in this position, she was responsible for overseeing daily operations and implementing strategies to improve customer service and operational performance. Her tenure at Concentrix provided her with valuable insights into managing large teams and optimizing processes.
Background in Customer Service
Paryse Richard has a strong background in customer service, which she developed through various roles in the industry. She served as a Customer Service Representative at Rogers Communications from 2006 to 2007. Additionally, she worked as a Team Leader in Fraud and Security at Minacs Marketing Solutions from 2014 to 2017, where she focused on enhancing client satisfaction and addressing security concerns.
Education and Expertise
Paryse Richard studied at Université de Moncton, where she completed three years in Human Development, Family Studies, and Related Services from 2003 to 2006. She also attended Ecole Secondaire Assomption from 1997 to 2003. Her educational background complements her professional experience, particularly in program and project management within the call center industry.
Experience with Cadet Instructors Cadre
Paryse Richard served as an Officer with the Canadian Forces - Cadet Instructors Cadre (CIC) from 2003 to 2016. Over the course of 13 years, she developed leadership skills and gained experience in coaching and time management. This role contributed to her ability to manage teams effectively and foster a collaborative work environment.