Pascal Thibodeau
About Pascal Thibodeau
Pascal Thibodeau is a Principal Analyst specializing in IT Build Voix et Video at TD Insurance in Montreal, Quebec, with over 15 years of experience in contact centers and unified communications.
Work at TD Insurance
Pascal Thibodeau has been employed at TD Insurance since 2017, serving as Analyste Principal – IT Build Voix et Video. In this role, he focuses on the development and implementation of voice and video solutions within the IT department. His tenure at TD Insurance spans over seven years, during which he has contributed to enhancing communication technologies in Montreal, Quebec, Canada.
Education and Expertise
Pascal Thibodeau has a strong educational background in information technology. He studied at Université du Québec à Montréal (UQAM), where he earned a Certificat in Technologies de l'information from 2020 to 2022. He also completed a B.Sc.A. in réseaux et systèmes de télécommunications at UQAM from 2012 to 2015. Additionally, he obtained an AEC in Gestion de réseaux informatiques from Institut Teccart between 2004 and 2006. His educational qualifications complement his extensive expertise in contact centers and unified communications.
Background
Pascal Thibodeau has over 15 years of professional experience in the IT field, focusing on contact centers and unified communications. His career began at IBM as a Technicien informatique from 2006 to 2008, followed by a position at CGI as Technicien Niveau 2 from 2008 to 2009. He also worked at Villa Maria as Administrateur Réseau et Télécommunication from 2009 to 2012, and served as a senior consultant at Stack8 from 2016 to 2017.
Technical Skills and Proficiencies
Pascal Thibodeau possesses a wide range of technical skills relevant to his field. He has expertise in Cisco UCCE with CVP, UCCX, and Genesys Engage Cloud, as well as IVR, ACD, and VMWare. He is proficient in workforce management tools such as Nice IEX and Calabrio WFM, and has experience with recording and quality management using Nice Perform and Calabrio AQM. His networking skills include working with Cisco analog gateways, LAN switches, routers, and F5 technologies.
Programming and Unified Communication Skills
In addition to his networking and technical skills, Pascal Thibodeau has programming capabilities in Java, EcmaScript JS, HTML, and Node.js. He is also proficient in various unified communication platforms, including Cisco Communication Manager, Cisco Unified Presence, Cisco Unity, WebEx, Meetingplace, and Microsoft Teams. These skills enable him to effectively contribute to the development and management of communication systems.