Pauline Chiu
About Pauline Chiu
Pauline Chiu serves as the Vice President of Digital Transformation, Business Optimization, and Automation at TD Insurance, where she focuses on creating seamless digital experiences for customers. With a diverse background in banking and a strong emphasis on innovation, she has held various roles at TD and other financial institutions over her career.
Current Role at TD Insurance
Pauline Chiu serves as the Vice President of Digital Transformation, Business Optimization, and Automation at TD Insurance. She has held this position since 2021, contributing to the company's strategic initiatives aimed at enhancing operational efficiency and customer engagement. Her role focuses on leveraging technology to create seamless digital experiences for customers.
Previous Experience at TD Insurance
Prior to her current role, Pauline Chiu worked at TD Insurance as the Assistant Vice President of Digital Transformation from 2020 to 2021. She also held the position of Assistant Vice President of Business Transformation from 2018 to 2019. Her tenure at TD Insurance has been marked by her commitment to improving customer experiences through innovative digital solutions.
Background in Banking and Finance
Pauline Chiu has a diverse background in both traditional and digital banking. She has worked in various roles at TD, including Product Manager for Day to Day Products and Cash Back Credit Cards, and Senior Manager for Payments. Her experience extends to CIBC as Manager of Credit Card Acquisition & Account Management and BDO Canada as Marketing Manager.
Education and Expertise
Pauline Chiu earned a Bachelor of Commerce degree from the University of British Columbia, specializing in Labour Relations and Organizational Behaviour. Her educational background supports her expertise in leading digital transformation projects and enhancing customer interactions within the banking sector.
Interests and Personal Development
In her personal time, Pauline Chiu enjoys exploring new non-fiction titles on Blinkist, meditating with Headspace, and practicing yoga. These activities reflect her commitment to personal growth and well-being, which complement her professional focus on innovation and business optimization.