Rafena Soogrim, Hons. Bis
About Rafena Soogrim, Hons. Bis
Rafena Soogrim is a Senior Governance & Control Analyst at TD Insurance, specializing in Claims Performance for Auto Appraisals. With a diverse background in management and customer service, she has held various roles in the insurance and automotive industries since 2014.
Work at TD Insurance
Rafena Soogrim has been employed at TD Insurance since 2020, serving as a Senior Governance & Control Analyst in the Claims Performance, Auto Appraisals department. In this role, she focuses on enhancing governance and control measures within the claims process. Her tenure at TD Insurance has spanned four years, during which she has contributed to the efficiency and effectiveness of auto appraisal operations in the Toronto, Canada Area.
Previous Experience in the Automotive Sector
Prior to her role at TD Insurance, Rafena Soogrim worked at Assured Automotive Inc. as an Assistant General Manager from 2017 to 2019. In this position, she was involved in managing operations and improving service delivery within the automotive industry. Earlier in her career, she served as a Service Advisor at CAA South Central Ontario for nine months in 2014-2015, where she provided customer support and guidance related to automotive services.
Background in Human Resources
Rafena Soogrim has experience in human resources, having worked as a Human Resources Coordinator at Ecclesiastical Insurance Office from 2015 to 2017. In this role, she was responsible for various HR functions, contributing to the management of employee relations and organizational development. This experience has provided her with a solid foundation in governance and control within corporate environments.
Education and Expertise
Rafena Soogrim studied at Seneca College of Applied Arts and Technology, where she earned a College Diploma from 2010 to 2012, followed by another College Diploma from 2012 to 2013. She then completed an Honours Bachelor of Interdisciplinary Studies from 2013 to 2016. Her educational background has equipped her with diverse knowledge and skills applicable to her roles in governance, control, and the automotive industry.
Entrepreneurial Venture with Mobile Estimates
In addition to her role at TD Insurance, Rafena Soogrim co-founded Mobile Estimates in 2021. This venture focuses on providing innovative solutions in the automotive appraisal space. Her involvement in this startup reflects her commitment to advancing the industry through technology and improved service delivery.