Raj Bhatia
About Raj Bhatia
Raj Bhatia is a Resource Officer at TD Insurance, where he has worked since 2021. He has over 20 years of experience in the financial and insurance sectors, including a previous role as Senior Analyst at TD and Research Analyst at Ford Motor Company.
Work at TD Insurance
Raj Bhatia has been employed at TD Insurance as a Resource Officer since 2021. In this role, he provides inbound service and sales support for a wide range of insurance products and services. He plays a significant part in assisting underwriting projects and ensures tasks are completed efficiently. Bhatia utilizes the HEAT model to resolve customer issues at the first point of contact, contributing to a streamlined customer experience. His responsibilities also include supporting internal and external partners through inbound and outbound calls and digital services.
Previous Experience at TD
Before joining TD Insurance, Raj Bhatia worked at TD as a Senior Analyst for 18 years, from 2003 to 2021. During his tenure, he consistently exceeded all metrics and sales targets. His extensive experience in the financial sector equipped him with the skills necessary to provide exceptional service and support. Bhatia's long-standing career at TD reflects his dedication and expertise in the industry.
Background in Research and Analysis
Prior to his time at TD, Raj Bhatia worked at Ford Motor Company as a Research Analyst from 1998 to 2003. This five-year role in the Toronto area provided him with valuable experience in data analysis and research methodologies. His background in research has contributed to his analytical skills, which he has applied throughout his career.
Education and Expertise
Raj Bhatia holds a Bachelor’s Degree in Business/Commerce from the University of Mumbai, where he studied from 1988 to 1991. He furthered his education at the University of Toronto, completing a program in Information Technology from 1998 to 2000. This combination of business and technical education has equipped him with a diverse skill set applicable in various professional contexts.
Coaching and Team Leadership
In his career, Raj Bhatia has served as a Peer Coach and Transitional Team Manager. In these roles, he was responsible for onboarding new hires and providing them with sales and underwriting support. His leadership contributed to creating a positive and healthy work environment while consistently delivering improved results.