Ryan Rohin
About Ryan Rohin
Ryan Rohin is a Product Owner in General Insurance at TD Insurance, where he has worked since 2014. He leads a cross-functional team and focuses on simplifying insurance offerings to better meet customer needs.
Work at TD Insurance
Ryan Rohin has been employed at TD Insurance as a Product Owner in General Insurance since 2014. In this role, he leads a cross-functional team within an agile framework, focusing on delivering incremental value through small-scale initiatives on a 3-week sprint cycle. His responsibilities include managing the Product Backlog and collaborating with various stakeholders, such as Product Management, Acquisition and Account Management, and Customer Experience, to ensure alignment of initiatives with business priorities. He is dedicated to enhancing the customer experience, particularly in the bundling of Home and Auto Insurance.
Previous Experience in Sales and Business Development
Before joining TD Insurance, Ryan Rohin worked as a Sales Consultant at Telephone Booth by Glentel from 2008 to 2012 in the Toronto, Canada Area. During this four-year tenure, he gained valuable experience in customer engagement and sales strategies. Additionally, he served as a Business Development professional at Rogers Communications from 2006 to 2008, where he contributed to business growth and client relations in The Exchange Tower. He also held the position of Resource Officer at TD Insurance, Meloche Monnex from 2012 to 2014, focusing on operational support.
Education and Expertise
Ryan Rohin studied at George Brown College, where he pursued a degree in Accounting and achieved a Business Administration qualification from 2006 to 2010. His educational background provides him with a solid foundation in financial principles, which he applies in his current role in the insurance sector. His expertise includes managing product offerings and simplifying processes to better meet customer needs.
Focus on Customer Experience
Ryan Rohin is passionate about simplifying insurance product offerings to create value that addresses customer needs. He focuses on removing friction points for both colleagues and customers, aiming to enhance the experience of bundling Home and Auto Insurance. His work involves collaboration with a Multiline POD that includes members from Digital Transformation, Phone Channel, Business Agility, Data Analytics, and a Scrum Master, reflecting his commitment to a team-oriented approach in improving customer satisfaction.