Senduyan Gugaruban
About Senduyan Gugaruban
Senduyan Gugaruban is an experienced Insurance Analyst currently working at TD Insurance in Toronto, Ontario, Canada. With a background in customer service and a degree in Psychology, Gugaruban has held various roles in the insurance and retail sectors since 2012.
Current Role at TD Insurance
Senduyan Gugaruban has been employed at TD Insurance as an Insurance Analyst since 2018. In this role, he proactively offers insurance products and packages tailored to customer needs, ensuring adequate coverage. His responsibilities include providing advice to customers on each call, which contributes to meeting set targets and goals. He ensures compliance with underwriting guidelines by effectively following call flow procedures. His experience in this position spans six years, during which he has developed strong skills in customer service and problem resolution.
Previous Experience in Customer Service
Prior to his current role, Senduyan Gugaruban accumulated significant experience in customer service. He worked as a Customer Service Consultant at Rogers Communications from 2016 to 2018, where he demonstrated excellent troubleshooting skills by resolving client inquiries on a first call basis. Additionally, he served as an Assistant Front Store Manager at Shoppers Drug Mart from 2013 to 2020, enhancing his ability to efficiently solve customer concerns and maintain accounts with accurate documentation.
Education and Qualifications
Senduyan Gugaruban studied at York University, where he earned a Bachelor of Arts (B.A.) in Psychology from 2013 to 2015. He furthered his education at the University of Toronto, completing a program in Business Analysis from 2018 to 2019. This educational background supports his analytical skills and understanding of customer needs in the insurance sector.
Early Career Background
Senduyan Gugaruban began his career in various roles that contributed to his skill set. He worked as a Cashier/Fryer at North American Midway Entertainment from 2012 to 2013. He also served as a Security Guard at Contemporary Security Canada for one month in 2015 and as an Enumerator at Statistics Canada for two months in 2016. These positions provided him with foundational experiences in customer interaction and service.