Shahrzad Pourali
About Shahrzad Pourali
Shahrzad Pourali is a Resource Officer at TD Insurance with over five years of experience in the insurance industry. She holds a Master's degree in Teaching English as a Second Language and is currently pursuing the Chartered Insurance Professional designation.
Work at TD Insurance
Shahrzad Pourali has been employed at TD Insurance since 2021, currently holding the position of Resource Officer. Prior to this role, she served as an Insurance Advisor at TD Insurance from 2019 to 2021 in Markham, Ontario. In her capacity as an Insurance Advisor, she gained valuable experience in the insurance sector, contributing to her current role where she focuses on resource management and support within the organization.
Education and Expertise
Shahrzad Pourali earned a Master's degree in Teaching English as a Second or Foreign Language/ESL Language Instructor from Ferdowsi University of Mashhad, completing her studies from 2009 to 2011. She also holds a Master of Education (MEd) from the same institution. Currently, she is pursuing the Chartered Insurance Professional (CIP) designation, which is a recognized credential in the insurance industry, further enhancing her expertise in the field.
Background in Customer Service
Before joining TD Insurance, Shahrzad Pourali worked as a Customer Service Representative at Bill Gosling Outsourcing from 2018 to 2019 in Newmarket, Ontario. This role provided her with foundational skills in customer service, which she has applied in her subsequent positions within the insurance industry.
Experience in the Insurance Industry
Shahrzad Pourali has over five years of experience in the insurance industry. Her career includes roles as both an Insurance Advisor and a Resource Officer at TD Insurance. This diverse experience has equipped her with a comprehensive understanding of insurance products and customer needs, contributing to her effectiveness in her current role.