Smily Pathak
About Smily Pathak
Smily Pathak is a Residential Claim Analyst at TD Insurance, with a background in various roles within the insurance and financial sectors. He holds multiple qualifications, including a Chartered Insurance Professional designation and a Bachelor's Degree in Business/Commerce.
Work at TD Insurance
Smily Pathak has been employed at TD Insurance as a Residential Claim Analyst since 2021. In this role, she engages with customers to understand their needs and provides guidance on coverage and the claims process. She has demonstrated the ability to adapt her activities based on customer and business requirements, ensuring effective service delivery.
Previous Experience in Insurance
Prior to her current position, Smily Pathak worked at RBC Insurance as a Customer Care Officer from 2020 to 2021. She also served as a Licensed Insurance Advisor at RBC from 2018 to 2021, where she provided insurance advice to clients. Her experience in the insurance sector has contributed to her understanding of customer needs and the claims process.
Background in Business and Finance
Smily Pathak holds a Bachelor's Degree in Business/Commerce from Bbk Dav College, which she completed from 2011 to 2015. Additionally, she studied Global Business Management at Humber College from 2016 to 2017. She has also completed the Canadian Investment Funds Course, focusing on mutual funds, insurance, banking, and finance, from 2017 to 2018.
Professional Development and Certifications
Smily Pathak achieved the Chartered Insurance Professional (CIP) designation from the Insurance Institute of Canada, completing her studies from 2018 to 2021. She actively seeks new information and techniques to stay current in the insurance field and participates in developmental procedures to enhance her professional skills.
Experience in Customer Engagement
Throughout her career, Smily Pathak has engaged customers in conversations to understand their needs. She has provided advice and services regarding coverage and the claims process, demonstrating her commitment to customer satisfaction and effective communication.