Sohaib Shoaib
About Sohaib Shoaib
Sohaib Shoaib is a Business Resource Officer at TD Insurance, where he has worked since 2020. He has extensive experience in customer service and management roles across various companies in the Toronto area, including positions at Ipsos and Teleperformance Canada.
Current Role at TD Insurance
Sohaib Shoaib has been serving as a Business Resource Officer at TD Insurance since 2020. In this role, he addresses social media escalations and manages public relations to enhance customer satisfaction. He plays a key role in planning and setting goals to meet the dynamic demands of the organization. His responsibilities include adjusting rules and procedures to align with organizational values and underwriting principles, showcasing his adaptability and strategic thinking.
Previous Experience at TD Insurance
Prior to his current position, Sohaib worked at TD Insurance in various capacities. He served as an Insurance Analyst from 2016 to 2019, where he contributed to the analysis of insurance data. Following this role, he was a Client Resolution Manager for 9 months in 2019 to 2020, focusing on resolving client issues. His extensive experience at TD Insurance has provided him with a comprehensive understanding of the insurance industry.
Early Career and Other Roles
Sohaib's career began with various roles in customer service and sales. He worked as a Door to Door Sales Representative at Toronto Star from 2002 to 2003 and later as an Outbound Sales Representative at Top Class Air Duct Cleaning from 2003 to 2004. He also held positions at Teleperformance Canada, including Inbound Customer Service Representative, Team Leader, and Subject Matter Expert, where he developed skills in customer relations and team management.
Education and Qualifications
Sohaib Shoaib studied at Ryerson University, where he earned a Bachelor of Commerce degree in Business Technology Management. This educational background has equipped him with the necessary skills to navigate the complexities of business operations and technology integration within the insurance sector.
Skills and Contributions
In his roles, Sohaib has demonstrated a strong ability to handle level 3 escalations for the Ombudsman’s office, ensuring timely resolution of complex issues. He supports Customer Relationship Managers in acquiring new clients, contributing to the organization's mission. His experience in managing public relations and customer satisfaction highlights his commitment to enhancing client experiences.