Vithusha Jayakumaran
About Vithusha Jayakumaran
Vithusha Jayakumaran is an Operations Officer III at TD Insurance, where she has worked since 2018. She possesses a Bachelor of Business Administration and a Bachelor of Arts in Sociology from Wilfrid Laurier University, along with extensive experience in customer service and sales across various companies.
Current Role at TD Insurance
Vithusha Jayakumaran currently serves as an Operations Officer III at TD Insurance, a position she has held since 2018. In this role, she is responsible for overseeing various operational processes and ensuring efficiency within the organization. Her experience in customer service and analytical thinking contributes to her effectiveness in streamlining complex work processes.
Previous Experience at TD
Before her current role, Vithusha worked as a Customer Service Representative at TD from 2016 to 2018. During her tenure, she developed skills in customer interaction and service delivery, which laid the foundation for her subsequent operations role. Her experience at TD has equipped her with a deep understanding of the company's operational standards.
Education and Qualifications
Vithusha holds a Bachelor of Business Administration (BBA) from Wilfrid Laurier University, which she completed from 2011 to 2013. She further pursued a Bachelor of Arts (BA) in Sociology at the same institution from 2013 to 2015. Her educational background provides her with a solid foundation in business principles and sociological concepts, enhancing her analytical capabilities.
Customer Service Experience
Vithusha has extensive experience in customer service, having worked at various organizations. She was a Customer Service Representative at McDonald's Corporation for 11 months in 2010-2011 and served as a Sales Associate at Claire's Accessories from 2013 to 2014. Additionally, she worked as a Brand Associate at Old Navy from 2015 to 2016. These roles have contributed to her strong communication and interpersonal skills.
Language Proficiency and Skills
Vithusha is trilingual, proficient in English, Tamil, and French. This language capability enhances her communication in diverse environments. She also possesses extensive software proficiency, particularly in Microsoft Word and Excel, which supports her operational tasks. Her attention to detail and organizational skills further contribute to her professional effectiveness.