Vivi Nguyen
About Vivi Nguyen
Vivi Nguyen is a Senior Analyst in Customer Experience Innovation at TD Insurance, where she has worked since 2018. With a background in vendor management and digital communications, she has held various roles at TD Bank Group since 2013 and has contributed to content creation at Urbanebloc.
Work at TD Insurance
Vivi Nguyen has worked at TD Insurance since 2018, holding the position of Senior Analyst in Customer Experience Innovation. In this role, she focuses on enhancing customer experiences and driving innovation within the organization. Prior to this position, she held various roles at TD Bank Group, including Relationship Manager for Wealth Digital Communications and Associate Manager in the Vendor Management Centre of Excellence. Her tenure at TD spans over six years, during which she has gained extensive experience in customer experience and vendor management.
Education and Expertise
Vivi Nguyen earned her Bachelor of Commerce degree from the University of Toronto, completing her studies from 2007 to 2012. This educational background has provided her with a strong foundation in business principles and practices. Her expertise includes customer experience innovation, professional services procurement, and wealth digital communications, which she has developed through her various roles at TD and other organizations.
Background
Vivi Nguyen began her career at TD Bank Group in 2013 as a Sourcing Analyst in Professional Services Procurement. She worked in this capacity for two years before moving to the Vendor Management Centre of Excellence as Associate Manager. Her experience in vendor management and digital communications has been instrumental in her subsequent roles. Before joining TD, she worked as an Editor at Urbanebloc from 2012 to 2014, where she contributed to content creation and editorial work.
Achievements
Throughout her career at TD Bank Group, Vivi Nguyen has been involved in significant initiatives related to customer experience innovation. Her contributions in various roles have helped shape the customer experience strategy at TD Insurance. Additionally, her background in wealth digital communications has allowed her to effectively engage with clients and stakeholders, enhancing the overall service delivery.