Waqar Malik
About Waqar Malik
Waqar Malik is a Resource Officer at TD Insurance in Markham, Ontario, with a background in insurance and credit counseling. He has over seven years of experience in various roles within the insurance sector and actively contributes to team performance and customer experience.
Work at TD Insurance
Waqar Malik currently serves as a Resource Officer at TD Insurance, a position he has held since 2020 in Markham, Ontario. In this role, he proactively collaborates with internal partners to ensure a legendary customer experience. Prior to this, he worked as a Special Services Advisor from 2019 to 2020, where he provided training and shared expertise to enhance team performance. He also held the position of RIBO Licensed Insurance Advisor from 2016 to 2019, contributing to customer service and insurance advisory functions.
Education and Expertise
Waqar Malik studied at Centennial College, where he focused on Automobile/Automotive Mechanics Technology/Technician, earning a Motive Power Technician - Administration qualification from 2007 to 2009. He also completed his high school education at Central Technical School from 2001 to 2005. His educational background supports his technical skills and knowledge in various job functions, enhancing his ability to contribute effectively in his roles.
Background
Before joining TD Insurance, Waqar Malik gained experience in various roles. He worked at Credit Bureau of Canada Collections as a Credit Counsellor and Accounts Recovery Specialist from 2015 to 2016. He also served as a Senior Accounts Recovery Specialist at ARO Inc. from 2009 to 2014, representing multiple financial institutions. His career began in the automotive sales industry, where he worked as a Car Sales Specialist at Prestige Motors from 2008 to 2009.
Achievements
Waqar Malik contributes to the Continuous Employee Improvement (CEI) initiatives at TD Insurance by evaluating department speed and accuracy. He takes the initiative to identify and recommend improvements in job functions and resolves issues to execute assigned tasks. His strong verbal and written communication skills enable him to efficiently manage expectations and concerns, supporting a positive work environment.