Whitney Pocza
About Whitney Pocza
Whitney Pocza is a Senior Change Analyst at TD Insurance, where she has worked since 2018. With over a decade of experience at TD in various roles, she has developed a strong background in customer service and relations.
Work at TD Insurance
Whitney Pocza has been employed at TD Insurance as a Senior Change Analyst since 2018. In this role, she focuses on implementing and managing change initiatives within the organization. Her experience at TD Insurance contributes to enhancing customer experience and operational efficiency.
Customer Experience Advisor Role
Since 2016, Whitney has served as a Customer Experience Advisor at TD in Markham, Ontario. In this position, she engages with customers to improve their experience and address their needs effectively. Her role emphasizes customer satisfaction and service quality.
Previous Positions at TD
Whitney has held several positions at TD prior to her current roles. From 2013 to 2016, she worked as a Customer Relations Manager in Toronto, where she managed customer interactions and resolved issues. Before that, she served as a Financial Services Representative from 2010 to 2012 in Alberta, and as a Manager Customer Service for 11 months in 2012.
Education and Expertise
Whitney Pocza studied at The University of Lethbridge, where she earned a degree in Business Administration and Management from 2005 to 2009. This educational background provides her with a strong foundation in business principles, which she applies in her various roles at TD.