Yanis Gaouaoui
About Yanis Gaouaoui
Yanis Gaouaoui is a Web Support Specialist at TD Insurance in Montreal, Quebec, Canada, where he has worked since 2021. He holds a Bachelor's degree in Cybersecurity from Polytechnique Montréal and a DEC in Communication from Cégep de Saint-Laurent.
Work at TD Insurance
Yanis Gaouaoui has been employed at TD Insurance as a Web Support Specialist since 2021. In this role, he is responsible for providing technical support and assistance related to web services. His position involves troubleshooting issues, ensuring the functionality of web applications, and enhancing user experience. Working in Montreal, Quebec, he contributes to the overall efficiency of the company's online platforms.
Education and Expertise
Yanis Gaouaoui studied at Cégep de Saint-Laurent, where he completed a Diploma of College Studies (DEC) in Communication, General from 2016 to 2018. He furthered his education at Polytechnique Montréal, earning a Bachelor's degree in Cybersecurity from 2020 to 2023. This educational background equips him with a strong foundation in both communication and technical skills relevant to his current role.
Background
Prior to his current position at TD Insurance, Yanis Gaouaoui worked at Société du parc Jean-Drapeau as a Team Leader in Customer Service from 2016 to 2021. In this capacity, he managed a team and ensured high standards of customer service. His experience in this role contributed to his skills in leadership and client relations, which are beneficial in his current web support position.
Professional Experience
Yanis Gaouaoui has accumulated significant professional experience in customer service and web support. His tenure at Société du parc Jean-Drapeau provided him with valuable insights into customer needs and service management. This experience, combined with his technical expertise gained through his studies in cybersecurity, enhances his ability to address web-related challenges effectively.