Eric Wilson
About Eric Wilson
Eric Wilson is a Tier 2 Support Specialist at Teaching Strategies, LLC, with a strong background in customer engagement and software issue resolution. He previously worked at MagView and Palmetto GBA, and holds a Bachelor's degree in Electronics and Computer Technology from North Carolina A&T State University.
Work at Teaching Strategies
Eric Wilson has been employed at Teaching Strategies, LLC since 2017, serving as a Tier 2 Support Specialist. His role involves engaging with customers to enhance their experience with the company's products. He operates from Bethesda, MD, and has contributed significantly to the resolution of complex customer issues through detailed replication and testing processes.
Previous Experience at MagView
Prior to his current position, Eric Wilson worked at MagView as a Tier 2 Support Analyst from 2013 to 2016. During his three years in this role, he was based in Burtonsville, MD, where he focused on customer support and technical issue resolution.
Experience at Palmetto GBA
Eric Wilson served as a Provider Enrollment Analyst at Palmetto GBA from 2009 to 2013. Over the course of four years, he engaged with various stakeholders to facilitate provider enrollment processes and enhance operational efficiency.
Education and Expertise
Eric Wilson earned his Bachelor's degree in Electronics and Computer Technology from North Carolina A&T State University, completing his studies from 2002 to 2007. His educational background provides a strong foundation for his technical roles in customer support and software issue resolution.
Technical Skills and Contributions
Eric Wilson possesses extensive experience in identifying and resolving software bugs, which has contributed to improved product stability at Teaching Strategies. His strong track record of engaging directly with customers has enhanced their satisfaction with the company's products.