Erin S.
About Erin S.
Erin S. is the Associate Director of Customer Experience at Teads, where she has worked since 2023. With a background in data analytics and customer management, she has held various roles in the industry, including positions at MediaVest, Innovid, and Nielsen.
Work at Teads
Erin S. serves as the Associate Director of Customer Experience at Teads, a position she has held since 2023. In this role, she oversees the entire post-sale process, which includes campaign setup, pacing, delivery, and incremental revenue generation. Erin previously worked at Teads as a Senior Customer Experience Manager from 2021 to 2023. Her responsibilities involve managing and mentoring Customer Experience Managers and interns, as well as collaborating with various teams to compile campaign recaps and quarterly business reviews.
Previous Experience in Customer Experience and Analytics
Before joining Teads, Erin held several positions in customer experience and analytics. She worked at Extreme Reach as a Digital Video Account Manager from 2019 to 2021 and at Innovid as an Account Manager II from 2017 to 2018. Erin's career began at Nielsen, where she served as a Digital Product Specialist and Data Production Associate. Additionally, she has experience at MediaVest and PHD Worldwide, where she focused on data and analytics.
Education and Expertise
Erin S. earned her Master of Arts in Media Studies from The New School, completing her studies from 2008 to 2010. She also holds a Bachelor of Arts in Film/Cinema/Video Studies from the University of Vermont, where she studied from 2004 to 2008. Her educational background complements her expertise in managing customer experience teams and training new hires in the customer experience department.
Background in Analytics
Erin has a strong background in analytics, having worked at Vindico in various roles, including Analyst and Director of Analytics. Her experience spans from 2011 to 2015, where she contributed to data-driven decision-making processes. This analytical foundation supports her current role in overseeing customer experience and collaborating with sales and media strategy teams.