Helen Wang Chen
About Helen Wang Chen
Helen Wang Chen is a Customer Experience Coordinator currently working at Teads in New York City. She has a diverse background in various roles, including business analysis, operations, and social media management, and has studied international business and languages.
Current Role as Customer Experience Coordinator
Helen Wang Chen currently serves as a Customer Experience Coordinator at Teads, a position she has held since 2021. In this role, she focuses on enhancing customer interactions and ensuring a positive experience for clients. Her work involves collaborating with various teams to address customer needs and improve service delivery.
Experience at Teads
Helen previously worked at Teads as a Business Analyst for a brief period in 2021. During her two months in this role, she contributed to data analysis and strategic planning efforts within the company. Her experience at Teads has provided her with insights into the digital advertising industry.
Educational Background
Helen studied at City University of New York-Brooklyn College, where she earned a Bachelor of Business Administration (BBA) in International Business from 2017 to 2021. She also participated in a study abroad program at Nanjing University in 2018, focusing on Chinese studies for 11 months. Additionally, she attended EF International Language Campuses in 2020 to study Japanese for 11 months.
Previous Work Experience
Helen has held various positions prior to her current role. She worked as an Operations Intern at skyn ICELAND in 2020, a Program Aide at the Chinese-American Planning Council in 2018, and a Quality Management Operations Assistant at Pfizer in 2019. She also served as a Campus Social Media Manager and Campus Ambassador at Dive Chat in 2020. Her diverse experiences have equipped her with skills in operations, social media management, and program support.
Involvement with BUILT BY GIRLS
Since 2021, Helen has been a WAVE Mentee at BUILT BY GIRLS, an initiative aimed at empowering young women in technology and business. This program allows her to engage with mentors and develop her skills further in a supportive environment.