Iain G.
About Iain G.
Iain G. is the Senior Director of Customer Experience at Teads, a position he has held since 2023. He has extensive experience in advertising operations and campaign management, having previously worked at LinkedIn, Spotify, and other notable organizations.
Work at Teads
Iain G. serves as the Senior Director of Customer Experience at Teads, a position he has held since 2023. In this role, he focuses on enhancing customer interactions and overall satisfaction. Prior to this, he worked at Teads.tv, where he held various positions including UK Operations Director and Senior Operations Director from 2014 to 2022. During his tenure, he led a team that received the 'Team of the Year' award at the Teads Awards in London four times within seven years.
Previous Experience at LinkedIn
Iain G. has extensive experience at LinkedIn, where he worked from 2009 to 2013 in multiple roles. He started as a Campaign Manager and progressed to Senior Campaign Manager. He later became the Global Creative Solutions Lead and the Ad Operations Team Lead. Notably, he developed a Live Pitch Deck/Advertiser User journey in response to sales needs, marking a significant achievement for the company. He was also a founding member of the Ad Performance team, which focused on resolving technical issues related to ad products.
Education and Expertise
Iain G. studied Cultural and Media Studies at the University of the West of England, where he earned a Bachelor of Arts (BA) from 1996 to 1999. He also attended St Ignatius College in Enfield, London. His educational background complements his extensive professional experience in customer experience, campaign management, and ad operations across various organizations.
Career at Other Organizations
Before joining Teads, Iain G. held several positions in notable companies. He worked at Spotify as Head of Campaign Management, International, from 2022 to 2023. His earlier roles include Ad Operations Executive at ITV and Future Publishing. Additionally, he served as Supporter Care Coordinator at Amnesty International UK for nine months in 2006-2007. His diverse experience spans various aspects of ad operations and customer engagement.
Achievements and Contributions
Iain G. has received several accolades throughout his career. He was awarded LinkedIn's 'Fastest Ramp' award in 2009 and contributed to his team's recognition in the IPA Media Owners survey, achieving the #1 position in 2015. He also played a key role in winning The Drum Best Ad Ops Team award in 2016. His involvement in the IAB Mixx Awards Screening Committee in 2013 further highlights his contributions to the industry.