Jim Hagan
About Jim Hagan
Jim Hagan is the Senior Director of Customer Experience at Teads, where he has worked since 2024. He has a background in digital strategy and programmatic advertising, having held various roles at NSA Media and Spark Foundry.
Current Role at Teads
Jim Hagan serves as the Senior Director of Customer Experience at Teads, a position he has held since 2024. In this role, he focuses on enhancing customer interactions and ensuring a positive experience for clients. His leadership in customer experience is crucial for the company's growth and client satisfaction in the competitive digital advertising landscape.
Previous Experience at Teads
Before his current role, Jim Hagan worked at Teads as the Director of Customer Experience from 2021 to 2024. During this time, he was responsible for developing strategies to improve customer engagement and satisfaction. His tenure contributed to establishing effective communication channels between the company and its clients.
Experience at NSA Media
Jim Hagan was the Director of Digital Strategy at NSA Media from 2018 to 2021. In this role, he led digital strategy initiatives, focusing on optimizing digital marketing efforts and enhancing client services. His experience at NSA Media helped him build a strong foundation in digital strategy and customer engagement.
Background at Spark Foundry
Jim Hagan worked at Spark Foundry in two capacities. He served as the Associate Director of Programmatic for six months in 2018, where he managed programmatic advertising strategies. Prior to that, he was the Manager of Programmatic from 2016 to 2018, overseeing programmatic campaigns and ensuring effective execution in the Chicago market.
Education and Expertise
Jim Hagan earned a Bachelor of Arts in Speech Communications from the University of Illinois Urbana-Champaign, studying from 2002 to 2006. His educational background provides him with strong communication skills, which are essential in his roles within customer experience and digital strategy.