Katherine Díaz Montero
About Katherine Díaz Montero
Katherine Díaz Montero is a Senior Customer Experience Manager with over nine years of experience in online advertising and branding. She has held various roles in notable companies across Latin America and Spain, focusing on digital operations and brand consulting.
Current Role at Teads
Katherine Díaz Montero currently serves as a Senior Customer Experience Manager at Teads, a position she has held since 2022. In this role, she focuses on enhancing customer interactions and ensuring a positive experience for clients. Her expertise in digital operations plays a critical role in optimizing customer satisfaction and engagement.
Previous Experience at Teads
Before her current role, Katherine worked at Teads as a Customer Experience Manager from 2020 to 2022. During her tenure, she was responsible for managing customer relationships and improving service delivery. Her contributions helped streamline processes and enhance the overall customer experience.
Background in Digital Advertising
Katherine has over 9 years of experience in online advertising, branding, and design. She has worked with clients across South America, Central America, Mexico, and Spain. Her background includes various roles that have equipped her with a comprehensive understanding of digital operational areas, brand auditing, and consulting.
Education and Qualifications
Katherine studied at Fundación Universitaria Panamericana, where she earned a degree in Mercadeo y Publicidad and a Tecnóloga en Diseño Visual. Additionally, she completed a Diplomado en Gestión Estratégica Digital, further enhancing her skills in digital strategy and management.
Career Progression at GroupM LATAM
At GroupM LATAM, Katherine held multiple roles, starting as a Bidding Platform Assistant from 2018 to 2019, followed by a position as a Bidding Platform Specialist from 2019 to 2020. Her experience in these roles contributed to her understanding of digital bidding processes and operational efficiency.