Mohamad Raihan Bin Mohamad Rafi
About Mohamad Raihan Bin Mohamad Rafi
Mohamad Raihan Bin Mohamad Rafi is a Customer Experience Manager at Teads, where he has implemented tracking systems for agencies transitioning to self-serve on the Teads Ad Manager platform. He has a background in managing campaigns for global media agencies and has held various roles in the military and corporate sectors.
Current Role at Teads
Mohamad Raihan Bin Mohamad Rafi serves as the Customer Experience Manager at Teads, a position he has held since 2021. In this role, he has implemented tracking systems for agencies transitioning to full self-serve on Teads Ad Manager. He has also led initiatives to standardize the onboarding process for new hires within the Customer Experience team. His responsibilities include managing client relationships and ensuring a smooth experience with the platform.
Previous Experience at Teads
Prior to his current role, Mohamad worked at Teads as an Account Coordinator from 2020 to 2021 for nine months in Singapore. During this time, he specialized in managing campaigns for global media agencies, including Carat, PHD Media, Mindshare, and HPH. He also trained agencies on the use of Teads Ad Manager, the in-house demand-side platform (DSP), and worked closely with traders to execute campaigns on third-party DSPs.
Military Background
Mohamad served in the Singapore Armed Forces (SAF) as an Infantry Platoon Sergeant from 2015 to 2016 for one year. This experience provided him with leadership skills and a strong foundation in teamwork and discipline, which he has applied in his subsequent roles.
Internship Experience
Mohamad has held several internships that contributed to his professional development. In 2019, he worked as a Talent Acquisition & Employer Branding Intern at Circles.Life for three months. In 2018, he served as an HR Operations Intern at Kantar TNS - Employee Insights for three months. These roles allowed him to gain insights into human resources and employer branding strategies.
Education and Academic Background
Mohamad studied at Singapore Management University, where he earned a Bachelor of Social Science with a specialization in Psychology from 2016 to 2020. He also attended Nanyang Junior College, achieving GCE 'A' Level qualifications in subjects such as English Literature, Chemistry, Mathematics, and Physics from 2012 to 2013.