Nelli Volkova
About Nelli Volkova
Nelli Volkova serves as the Director of Customer Experience for Japan and Korea at Teads, where she has worked since 2024. With a background in digital marketing and a degree in Japanese Studies, she specializes in managing cross-cultural teams and enhancing customer engagement through digital solutions.
Work at Teads
Nelli Volkova currently serves as the Director of Customer Experience for Japan and Korea at Teads, a position she has held since 2024. Her role is hybrid, allowing her to work both remotely and in the Tokyo office. Prior to this, she worked as the Director of Customer Experience at Teads from 2022 to 2024, also in a hybrid capacity. In 2022, she briefly held the position of Operations Group Lead at Teads for five months. Throughout her tenure, she has focused on enhancing customer experience and engagement in the Asia-Pacific region.
Education and Expertise
Nelli Volkova earned a Bachelor’s Degree in Japanese Studies from Chelyabinsk State University, where she studied from 2008 to 2013. Her academic background provides her with a strong foundation for her work in Japan and Korea. She possesses expertise in managing cross-cultural teams, which is essential for her roles in these diverse markets. Additionally, she has a keen interest in leveraging new technologies to improve customer engagement and satisfaction.
Background
Before joining Teads, Nelli Volkova worked at YAMAGATA INTECH as a Digital Marketing Specialist and Career Coordinator from 2014 to 2018. This role allowed her to develop skills in digital marketing and customer relations, which she has applied in her subsequent positions. Her experience in Tokyo has equipped her with insights into the local market dynamics and customer preferences.
Achievements
During her time at Teads, Nelli Volkova has focused on integrating digital solutions to enhance customer experience specifically in the Japan and Korea markets. Her leadership in customer experience initiatives has contributed to the company's strategic goals in the Asia-Pacific region. Her ability to manage cross-cultural teams has been a significant factor in her success within the organization.