James Franco
About James Franco
James Franco is a Senior Solutions Consultant at TealBook, where he has worked since 2022. He has a diverse background in technology sales, customer experience enhancement, and music performance.
Work at TealBook
James Franco has been employed at TealBook as a Senior Solutions Consultant since 2022. In this role, he focuses on enhancing customer experiences and providing solutions tailored to client needs. Prior to his current position, he served as a Solutions Consultant at TealBook from 2021 to 2022, where he developed skills in client engagement and technical support.
Previous Experience in Technology Consulting
Before joining TealBook, James Franco worked at DonorDrive in various roles. He served as a Solutions Engineer from 2019 to 2021, where he contributed to technical solutions for clients. He also held positions as Project Manager from 2016 to 2019 and Client Services Specialist from 2015 to 2016, all based in Cincinnati, Ohio. His experience in these roles has strengthened his expertise in technology sales and customer training.
Background in Music Performance
James Franco studied at the University of Cincinnati, where he earned a Bachelor of Music in Viola Performance from 2008 to 2012. This educational background in music complements his technical skills, providing him with a unique perspective in his consulting roles. He also worked as a Viola/Violin Instructor at TakeLessons.com for a brief period in 2010.
Experience at Apple
James Franco worked at Apple in various capacities from 2011 to 2014. He served as an Expert, where he provided customer support and technical assistance. Additionally, he was an In-Store Guest Trainer for a six-month period in 2013, focusing on training staff and enhancing customer experiences. These roles contributed to his skills in customer engagement and technology.
Passion for Customer Experience
James Franco has a strong passion for improving the external customer experience through investment in internal customer training. This focus on training reflects his commitment to ensuring that clients receive the best possible service and support in his consulting roles.