Jessica Knapp
About Jessica Knapp
Jessica Knapp is a Senior Customer Success Manager at TealBook, where she has worked since 2023. She has a diverse background in project management and customer success, with previous roles at Book4Time Inc., IPsoft, ClearMedia.tv, and Lift & Co.
Current Role at TealBook
Jessica Knapp currently serves as the Senior Customer Success Manager for Enterprise at TealBook. She has held this position since 2023, contributing to the company's customer success initiatives. Prior to this role, she worked as a Customer Success Manager at TealBook from 2022 to 2023, where she focused on enhancing customer relationships and ensuring client satisfaction.
Previous Experience at Book4Time Inc.
Jessica worked at Book4Time Inc. as a Project Coordinator, Implementation and Onboarding from 2020 to 2021. In this role, she was responsible for coordinating project activities and facilitating the onboarding process for new clients, ensuring a smooth transition and implementation of services.
Background in Corporate Services at IPsoft
Jessica held multiple positions at IPsoft from 2015 to 2019. She served as the Human Resources Office Manager for four years, overseeing HR functions, and as the Corporate Service Coordinator for Training for two years. Her roles involved managing training programs and supporting corporate services within the organization.
Educational Background
Jessica studied at Wilfrid Laurier University, where she earned a Bachelor's Degree in English Language and Literature from 2010 to 2014. She furthered her education at McGill University, focusing on Project Management from 2019 to 2020. Additionally, she completed a course in Digital Communication and Media/Multimedia at McMaster University Centre for Continuing Education from 2018 to 2019.
Experience in Operations and Coordination
Jessica has diverse experience in operations and coordination roles. She worked as an Operations Manager at ClearMedia.tv for one year in 2014-2015 and as a Sales and Event Coordinator at Lift & Co. from 2019 to 2020. She also served as an Underwriting Assistant at Intact Financial Corporation for one year in 2013-2014, contributing to various operational functions.