Lia Turner
About Lia Turner
Lia Turner is a Customer Training & Education Specialist currently working at TealBook. She has a background in cognitive science and has held various roles in customer success, project management, and education across multiple organizations.
Current Role at TealBook
Lia Turner serves as a Customer Training & Education Specialist at TealBook, a position she has held since 2022. In this role, she focuses on developing and delivering training programs that enhance customer understanding and utilization of TealBook's services. Her expertise in customer education is instrumental in ensuring that clients maximize the value of the solutions provided by the company.
Previous Experience in Customer Success
Prior to her current role, Lia Turner worked at Zafin as a Customer Success Specialist from 2020 to 2021. She also held a position as a Consultant for Learning and Engagement at Zafin for five months in 2021. Her experience includes a significant tenure at Community Brands, where she served as an Online Education Specialist from 2015 to 2018 and as a Project Manager for Technology Implementation in 2018.
Educational Background in Cognitive Science
Lia Turner completed her Bachelor of Cognitive Science at Carleton University, where she studied Cognition and Computation from 2014 to 2019. This academic background provided her with a strong foundation in understanding cognitive processes, which she applies in her professional roles, particularly in training and education.
Research and Contributions
Lia has conducted original research into hallucinations at the Science of Imagination Lab under the guidance of Jim Davies. She has also contributed to CBC's science show Quirks and Quarks, participating as a recurring guest and addressing audience questions. Additionally, she has run multiple imagination seminars at the Museum of Science and Technology in Ottawa, showcasing her commitment to science communication and public engagement.
Implementation and Project Management Experience
Throughout her career, Lia Turner has managed over 30 research projects as an Implementation Consultant for a qualitative research software company. She played a key role in a Salesforce, Service Cloud, and Dayforce CRM implementation project, which served over 1000 employees globally across Community Brands and Ministry Brands. Her project management skills have been essential in ensuring successful technology implementations.