Joe Chaplin
About Joe Chaplin
Joe Chaplin is a Customer Success Manager at TEAM Software, where he has worked since 2022. He has a background in sales, marketing, and recruitment, with previous roles at No Letting Go and The InVictus Group.
Work at TEAM Software
Joe Chaplin has been employed at TEAM Software as a Customer Success Manager since 2022. In this role, he focuses on ensuring customer satisfaction and fostering strong relationships with clients. His responsibilities include addressing customer inquiries, providing product support, and implementing strategies to enhance user experience. His tenure at TEAM Software has allowed him to leverage his previous experience in sales and marketing to contribute to customer success initiatives.
Previous Experience in Sales and Marketing
Before joining TEAM Software, Joe Chaplin worked at No Letting Go from 2017 to 2022. In his role in sales and marketing for Kaptur Software, he was involved in promoting software solutions and engaging with clients to drive sales. His five years at No Letting Go equipped him with valuable skills in customer engagement and market analysis, which he applies in his current position.
Background in Recruitment
Joe Chaplin served as a Senior Recruitment Consultant at The InVictus Group from 2013 to 2017. During his four years in this role, he specialized in recruitment for facilities management appointments. His experience in recruitment has provided him with insights into client needs and the importance of aligning services with customer expectations.
Education and Expertise
Joe Chaplin studied Law at Kingston University, where he earned a Bachelor of Laws (LL.B.) from 2008 to 2012. His legal education has contributed to his analytical skills and understanding of compliance and regulatory issues, which are beneficial in his roles in customer success and sales.