Marcy Smith, Lpq
About Marcy Smith, Lpq
Marcy Smith is a Client Service Manager with extensive experience in account management and client relations. She has worked at Kwantek and TEAM Software since 2018 and has a background in security services and asset protection.
Work at TEAM Software
Marcy Smith serves as a Client Service Manager at TEAM Software, a position she has held since 2018. In this role, she focuses on enhancing client best practices through collaboration with various stakeholders. Her responsibilities include providing client education on products and processes, ensuring that clients are well-informed and equipped to utilize the software effectively. Smith's approach emphasizes recommending process improvements that aim to enhance both efficiency and revenue for the clients she supports.
Current Role at Kwantek
In addition to her role at TEAM Software, Marcy Smith has been working as an Enterprise Account Manager at Kwantek since 2018. Based in the Louisville, Kentucky area, she has been instrumental in managing enterprise-level accounts, ensuring client satisfaction and retention. Her experience in this position complements her work at TEAM Software, as both roles require strong client service skills and a focus on process improvement.
Previous Experience in Security Services
Prior to her current roles, Marcy Smith worked at Securitas Security Services USA, Inc. as a Mobile Branch Manager from 2017 to 2018. In this position, she managed operations and client relations within the security services sector. Her experience in this role contributed to her expertise in client management and operational efficiency.
Educational Background
Marcy Smith earned her Bachelor of Arts (BA) in Criminal Justice and Corrections from the University of Louisville. She attended the university from 2007 to 2013, completing her degree over a six-year period. This educational background provided her with foundational knowledge that supports her career in client management and service.
Early Career and Internships
Marcy Smith began her professional journey with an internship at Kosair Charities in 2013, where she gained initial experience in a professional environment. Following this, she worked at Weis Markets as an Asset Protection Operations Specialist from 2014 to 2016. These early roles helped her develop skills in operations and client interaction that have been beneficial in her subsequent positions.