Shelby Moon
About Shelby Moon
Shelby Moon is a Customer Success Manager currently employed at TEAM Software by WorkWave in Melbourne, Australia. With prior experience in customer experience and sales roles, she has developed a strong background in customer service and support.
Work at TEAM Software
Shelby Moon currently serves as a Customer Success Manager at TEAM Software by WorkWave, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption among clients. Her responsibilities include managing customer relationships, addressing inquiries, and providing support to optimize the user experience.
Previous Experience at EstimateOne
Prior to her current role, Shelby Moon worked at EstimateOne in two capacities. She first served as a Customer Experience Consultant from 2021 to 2022, where she contributed to improving customer interactions and service delivery. Following this, she took on the role of Customer Success Manager from 2022 to 2023, further developing her expertise in customer success strategies and relationship management.
Background in Retail and Sales
Shelby Moon has a background in retail and sales, having worked at Linen House Australia as a Store Team Member from 2019 to 2021. She also held the position of Bedroom Specialist Sales Consultant at Freedom Australia for 11 months in 2016, where she specialized in bedroom products. Additionally, she worked as a Sales Associate at Moss River for two months in 2016, gaining valuable experience in customer engagement and sales techniques.
Education and Expertise
Shelby Moon studied at the Australian College of Applied Professions, where she achieved a Diploma in Counselling from 2015 to 2016. This educational background has equipped her with skills in communication and understanding customer needs. She also completed her VCE at Bacchus Marsh Secondary College from 2007 to 2012, laying the foundation for her further studies and career development.